Refund policy
Return & Refund Policy — Blank Expression
Return Time Frame
14-Day Limit: Customers have a maximum of 14 days from the date of delivery to request a return for eligible items. After this 14-day period, we will unfortunately not be able to accept returns or exchanges.
To qualify for a return, your item must be in the same condition that you received it — unworn, unused, with tags attached, and in its original packaging. Proof of purchase, such as your order number or receipt, is also required.
To initiate a return, please contact us at sales@blankexpression.co.za.
Returns must be sent to the following address:
Blank Expression
Once your return request has been approved, we will provide instructions on how to return your parcel. Items sent back without first requesting a return will not be accepted.
Condition of Returned Items
To be eligible for a return, all items must meet the following conditions:
- Completely Unworn: Items must be in brand-new condition with no signs of wear, creasing, scuffing, marks, or damage.
- Original Packaging: All original packaging, including branded boxes, dust bags, wrapping, and accessories, must be included and undamaged.
- Tags Attached: All original tags must remain attached and untampered with.
If any of these conditions are not met, the return may be rejected.
For any questions regarding returns, please contact sales@blankexpression.co.za.
Damaged or Incorrect Items
Please inspect your order upon delivery and contact us immediately if:
- the item is defective,
- damaged,
- or you received the wrong item.
We will assess the issue and work to resolve it as quickly as possible.
Non-Eligible Returns
Returns will not be accepted if:
- the product shows signs of wear or use,
- original tags have been removed or are missing,
- the item is returned without its original packaging,
- or any packaging components are damaged or missing.
Final Sale Items
Please note that the following items are considered final sale and are not eligible for return or exchange:
- Limited edition products
- Custom or special-order items
- Sale or discounted items
Exchanges
The quickest way to exchange an item is to return the original item for approval and place a new order separately for the desired product.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, refunds will be processed back to your original payment method within 10–15 business days. Please note that your bank or payment provider may require additional processing time before the funds reflect in your account.
If more than 15 business days have passed since your refund was approved and you have not yet received it, please contact us at sales@blankexpression.co.za